Frequently Asked Questions

About ChefDrop

  • Can I recycle the packaging?

    Yes! We care just as much about our packaging as the delicious Drops that come inside it. Here’s how to recycle each part of the ChefDrop box responsibly:

    Insulating liners: The honeycomb paperboard is 100% recyclable.
    Gel packs: Use scissors to cut a small corner and empty contents into the sink before recycling this plastic pack.
    ChefDrop box: Fold and discard with other household recyclables.

  • What can I expect in a Drop?

    In addition to receiving recipe cards with step-by-step instructions, you’ll also receive individual Drops containing all the pre-measured ingredients you need to make each meal. Your proteins are packed with ice packs to keep cool. The only ingredients we assume you have on hand are salt, pepper, sugar, oil, and butter.

  • How is ChefDrop different from a traditional meal kit service?

    While anyone can deliver a box of food, ChefDrop opens up a full experience that brings the fun of cooking back into your life! ChefDrop offers customers access to a wide selection of premium Drops prepared by notable restaurants and chefs across Toronto.

    Whether you are hosting an intimate meal for two or entertaining friends, your Drops will arrive with all the required ingredients and simple instructions to create your favourite restaurant and chef made meals in just a few steps. Simply assemble, serve, and enjoy.

    With an ever-changing selection of Drops, and new restaurants and chefs being added to the platform frequently, you have the freedom to choose from a variety of meals to satisfy your cravings!

  • I have an allergy. What do I do?

    ChefDrop has a variety of recipes that could potentially contain an allergen. If you have a serious allergy, or have any questions or concerns about allergies or ingredients, please contact us anytime at info@chefdrop.ca and we can reach out to the respective restaurant or chef partner to gather any additional information you may request.

    ChefDrop acts as a reseller of chef and restaurant Drops and does not handle any food directly. All Drops are prepared offsite by our restaurant partners, and therefore, we cannot make any guarantees with allergies and cross contamination.

    Disclaimer: As with any allergy, there is always risk involved. If you are unsure or uncertain about a severe allergy, we would not recommend ordering any food not prepared by yourself or the person(s) with the allergy.

  • Do you offer gluten-free, dairy-free, or nut-free options?

    Yes! ChefDrop offers gluten-free, dairy-free, and nut-free meals. When visiting the Shop page, you can filter these options by using the ‘Proteins/Diets’ dropdown and choosing the appropriate diet.

  • Do you offer vegetarian/vegan options?

    We sure do! ChefDrop offers a number of vegetarian and vegan options, and is committed to growing our selections for vegetarian and vegan eaters. When visiting the Shop page, you can filter these options by using the ‘Proteins/Diets’ dropdown and choosing the appropriate diet.

  • Account Management

  • How do I reset my password?

    If you need to reset your password, head to www.chefdrop.ca. On the top right-hand corner of the page, click ‘login/signup’ and select the ‘Lost your password?’ link.

  • How do I change my password?

    You may change your password here.

    Alternatively, you may follow the steps below:

    1. Log in to your account.
    2. Select ‘Account details’ on the left-hand side of the page.
    3. Scroll down to the ‘Password change’ section.
    4. Make the necessary changes then click on ‘Save Changes’ to confirm your choice.
  • Delivery

  • What delivery days are there?

    We currently have three weekly delivery days: Wednesday, Friday, and Sunday.

    For the most up-to-date delivery schedule, refer to our Delivery Info page. We will be adding delivery days once demand dictates it is necessary to do so.

  • What courier do you use?

    ChefDrop delivers via Tyltgo. You will receive a text message the night before your scheduled delivery with a tracking link.

  • How does my food stay fresh in transit?

    We have specially designed boxes with insulating liners and gel packs to keep your food as cool as possible. We advise that you place all perishable items in the refrigerator immediately upon delivery.

  • Where do you deliver?

    We currently service most of the Greater Toronto & Hamilton areas. If you would like to check if you are in our current delivery zone, please use the postal code search tool on our Delivery Info page. Our delivery zone will continue to expand based on demand.

  • How do I know the delivery time?

    Deliveries typically arrive between 9am and 5pm.

  • How do I track my delivery?

    The night before your scheduled delivery, you will receive a text message with a tracking link. If you know your tracking number, you can track your order here.

  • What is the order cutoff time?

    Order by 11:00 PM Sunday to receive your order on Wednesday; 11:00 PM Tuesday to receive your order on Friday; and 11:00 PM Thursday to receive your order on Sunday.

  • Payment & Billing

  • What payment methods does ChefDrop accept?

    We currently accept all major credit cards: VISA, MasterCard, American Express, Discover, Diners Club, and JCB.

  • How does payment work? Is it secure?

    We take payment security very seriously and do not store our customers’ full credit card information on file. Instead, we bill using a secure method called tokenization. A token is an encrypted, randomly-generated code that is assigned to your payment details during the checkout to securely bill you.

  • How much will I pay for shipping?

    In order to guarantee the prompt delivery of your Drops at their absolute freshest, there is a shipping cost associated to the deliveries. You’ll see the shipping fee that applies to you at checkout.

  • What is your refund policy?

    If you are unhappy with any aspect of your order, please contact us at info@chefdrop.ca within 3 days of receiving your Drop.

    In the case of a defective, damaged, or missing item(s), we will issue you a credit in the amount of the defective item(s) that can be used towards a future purchase. We may require photographic documentation of the defective or damaged item(s). We ask that you inspect your Drop for any damage or defective ingredients each and every time.

    All kits should be delivered in an insulated box in a refrigerated condition. In the unlikely situation where you believe the kit is unsafe for consumption, please contact us immediately at info@chefdrop.ca.

    The receiving party is responsible for disposing of any defective or damaged product(s) properly. ChefDrop and its restaurant partners do not accept returns of any physical product.

  • Placing & Editing Orders

  • What is the deadline for making changes to my order?

    You may cancel or make changes to your order until 5:00 PM 48 hours prior to your delivery date. This means that if your order is scheduled for Wednesday delivery, you have until 5:00 PM Monday to make any modifications or cancel the order. For Friday delivery, changes or cancellations must be made no later than 5:00 PM Wednesday. For Sunday delivery, changes must be made no later than 5:00 PM Friday.

    Order changes can be made by emailing us at orders@chefdrop.ca. If changes are made after the cutoff time, we cannot guarantee that the order will be cancelled or that modifications will be made.

  • Can you accommodate custom orders?

    For deliveries outside of our normal scheduled delivery days, please contact us directly at orders@chefdrop.ca and we will be happy to work with you to make accommodations based on order fulfillment requirements.

  • Does ChefDrop offer meals for groups or events?

    Whatever you need, we got you covered with ChefDrop! Our chefs are standing by to help you create a unique Chef Kit for your group or event. Our kits are fully customizable with nationwide shipping available.

    For more information on custom kits and virtual experiences, visit our Groups page.

  • Recipes & Ingredients

  • How do I leave recipe feedback?

    We would love to hear from you! We appreciate any and all feedback and use it to better ourselves. To submit your recipe feedback, please email info@chefdrop.ca.

  • What should I do if one of my ingredients is damaged or missing?

    This is definitely not acceptable, and we apologize for the inconvenience. Please contact us as soon as possible so that we can make this right as soon as possible. Email us at orders@chefdrop.ca to connect with us.

  • How do I store the food?

    All of our Drops are guaranteed fresh for up to 3 days from delivery date. All Drops should be refrigerated, other than ingredients that arrive frozen.

  • Do you provide nutritional and calorie information?

    Currently, we do not provide nutritional and calorie information on our website or packaging. If you are interested in learning more about the nutritional information for your Drops, please reach out to us at info@chefdrop.ca.

  • Are all your ingredients pre-washed?

    No. There are certain items that we send that are pre-washed, such as our pre-cut ingredients, but we strongly recommend washing all fruits, vegetables, and herbs before using them in the cooking process.

  • Social Responsibility

  • What is Drop for Drop?

    ChefDrop is on a mission to connect people and food. Not just for those with means but also for those experiencing food insecurity. That’s why, at ChefDrop, for every meal kit you purchase, we commit to donating a meal to someone in need.

    Working with local charities and grassroots organizations to affect meaningful change, we are able to make a direct impact in the communities we serve. So when you place your order, you are not just supporting a local business, you are supporting our communities. Drop for Drop.

  • How can I learn more about ChefDrop's social responsibility programs?

    You can learn more about Drop for Drop and all of ChefDrop’s social responsibility programs here.

    If you are interested in contributing to ChefDrop’s commitment to social justice, please contact Dan Kennedy at dan@ochospitality.ca.

  • COVID-19

  • What precautionary measures are you taking in your facilities?

    The health and safety of our customers and employees is of upmost importance. We provide masks and all required PPE for the team members in our facilities, and enforce strict social distancing measures inside and outside of our establishments for the health and safety of our staff. All associates are required to complete a health screening as they enter our facilities. In the event that an employee would exhibit symptoms, they are advised to self-isolate as per Health Canada guidelines.

    Our delivery partners exercise contactless deliveries in their best efforts to leave the box safely at your door while respecting social distancing protocols.

  • Can we get COVID-19 from the food or packaging?

    According to the Canadian Food Inspection Agency, there are no reported cases or evidence of food or food packaging being associated with the transmission of COVID-19. ChefDrop commits to implementing the highest safety standards in our facilities to keep our employees and customers safe during this time.

  • If you still have any questions, we're here to help