Frequently Asked Questions
Yes! We care just as much about our packaging as the delicious Drops that come inside it. Here’s how to recycle each part of the ChefDrop box responsibly:
Insulating liners: The honeycomb paperboard is 100% recyclable.
Gel packs: Use scissors to cut a small corner and empty contents into the sink before recycling this plastic pack.
ChefDrop box: Fold and discard with other household recyclables.
In addition to receiving recipe cards with step-by-step instructions, you’ll also receive individual Drops containing all the pre-measured ingredients you need to make each meal. Your proteins are packed with ice packs to keep cool. The only ingredients we assume you have on hand are salt, pepper, sugar, oil, and butter.
While anyone can deliver a box of food, ChefDrop opens up a full experience that brings the fun of cooking back into your life! ChefDrop offers customers access to a wide selection of premium Drops prepared by notable restaurants and chefs across Toronto.
Whether you are hosting an intimate meal for two or entertaining friends, your Drops will arrive with all the required ingredients and simple instructions to create your favourite restaurant and chef made meals in just a few steps. Simply assemble, serve, and enjoy.
With an ever-changing selection of Drops, and new restaurants and chefs being added to the platform frequently, you have the freedom to choose from a variety of meals to satisfy your cravings!
ChefDrop has a variety of recipes that could potentially contain an allergen. If you have a serious allergy, or have any questions or concerns about allergies or ingredients, please contact us anytime at email@example.com and we can reach out to the respective restaurant or chef partner to gather any additional information you may request.
ChefDrop acts as a reseller of chef and restaurant Drops and does not handle any food directly. All Drops are prepared offsite by our restaurant partners, and therefore, we cannot make any guarantees with allergies and cross contamination.
Disclaimer: As with any allergy, there is always risk involved. If you are unsure or uncertain about a severe allergy, we would not recommend ordering any food not prepared by yourself or the person(s) with the allergy.
Yes! ChefDrop offers gluten-free, dairy-free, and nut-free meals. When visiting the Shop page, you can filter these options by using the ‘Proteins/Diets’ dropdown and choosing the appropriate diet.
We sure do! ChefDrop offers a number of vegetarian and vegan options, and is committed to growing our selections for vegetarian and vegan eaters. When visiting the Shop page, you can filter these options by using the ‘Proteins/Diets’ dropdown and choosing the appropriate diet.
If you need to reset your password, head to www.chefdrop.ca. On the top right-hand corner of the page, click ‘login/signup’ and select the ‘Lost your password?’ link.
You may change your password here.
Alternatively, you may follow the steps below:
- Log in to your account.
- Select ‘Account details’ on the left-hand side of the page.
- Scroll down to the ‘Password change’ section.
- Make the necessary changes then click on ‘Save Changes’ to confirm your choice.
We currently have three weekly delivery days: Wednesday, Friday, and Sunday.
For the most up-to-date delivery schedule, refer to our Delivery Info page. We will be adding delivery days once demand dictates it is necessary to do so.
ChefDrop delivers via Tyltgo. You will receive a text message the night before your scheduled delivery with a tracking link.
We have specially designed boxes with insulating liners and gel packs to keep your food as cool as possible. We advise that you place all perishable items in the refrigerator immediately upon delivery.
We currently service most of the Greater Toronto & Hamilton areas. If you would like to check if you are in our current delivery zone, please use the postal code search tool on our Delivery Info page. Our delivery zone will continue to expand based on demand.
Deliveries typically arrive between 9am and 5pm.
The night before your scheduled delivery, you will receive a text message with a tracking link. If you know your tracking number, you can track your order here.
Order by 11:00 PM Sunday to receive your order on Wednesday; 11:00 PM Tuesday to receive your order on Friday; and 11:00 PM Thursday to receive your order on Sunday.
Payment & Billing
We currently accept all major credit cards: VISA, MasterCard, American Express, Discover, Diners Club, and JCB.
We take payment security very seriously and do not store our customers’ full credit card information on file. Instead, we bill using a secure method called tokenization. A token is an encrypted, randomly-generated code that is assigned to your payment details during the checkout to securely bill you.
In order to guarantee the prompt delivery of your Drops at their absolute freshest, there is a shipping cost associated to the deliveries. You’ll see the shipping fee that applies to you at checkout.
If you are unhappy with any aspect of your order, please contact us at firstname.lastname@example.org within 3 days of receiving your Drop.
In the case of a defective, damaged, or missing item(s), we will issue you a credit in the amount of the defective item(s) that can be used towards a future purchase. We may require photographic documentation of the defective or damaged item(s). We ask that you inspect your Drop for any damage or defective ingredients each and every time.
All kits should be delivered in an insulated box in a refrigerated condition. In the unlikely situation where you believe the kit is unsafe for consumption, please contact us immediately at email@example.com.
The receiving party is responsible for disposing of any defective or damaged product(s) properly. ChefDrop and its restaurant partners do not accept returns of any physical product.
Placing & Editing Orders
You may cancel or make changes to your order until 5:00 PM 48 hours prior to your delivery date. This means that if your order is scheduled for Wednesday delivery, you have until 5:00 PM Monday to make any modifications or cancel the order. For Friday delivery, changes or cancellations must be made no later than 5:00 PM Wednesday. For Sunday delivery, changes must be made no later than 5:00 PM Friday.
Order changes can be made by emailing us at firstname.lastname@example.org. If changes are made after the cutoff time, we cannot guarantee that the order will be cancelled or that modifications will be made.
For deliveries outside of our normal scheduled delivery days, please contact us directly at email@example.com and we will be happy to work with you to make accommodations based on order fulfillment requirements.
Whatever you need, we got you covered with ChefDrop! Our chefs are standing by to help you create a unique Chef Kit for your group or event. Our kits are fully customizable with nationwide shipping available.
For more information on custom kits and virtual experiences, visit our Groups page.
Recipes & Ingredients
We would love to hear from you! We appreciate any and all feedback and use it to better ourselves. To submit your recipe feedback, please email firstname.lastname@example.org.
This is definitely not acceptable, and we apologize for the inconvenience. Please contact us as soon as possible so that we can make this right as soon as possible. Email us at email@example.com to connect with us.
All of our Drops are guaranteed fresh for up to 3 days from delivery date. All Drops should be refrigerated, other than ingredients that arrive frozen.
Currently, we do not provide nutritional and calorie information on our website or packaging. If you are interested in learning more about the nutritional information for your Drops, please reach out to us at firstname.lastname@example.org.
No. There are certain items that we send that are pre-washed, such as our pre-cut ingredients, but we strongly recommend washing all fruits, vegetables, and herbs before using them in the cooking process.
ChefDrop is on a mission to connect people and food. Not just for those with means but also for those experiencing food insecurity. That’s why, at ChefDrop, for every meal kit you purchase, we commit to donating a meal to someone in need.
Working with local charities and grassroots organizations to affect meaningful change, we are able to make a direct impact in the communities we serve. So when you place your order, you are not just supporting a local business, you are supporting our communities. Drop for Drop.
The health and safety of our customers and employees is of upmost importance. We provide masks and all required PPE for the team members in our facilities, and enforce strict social distancing measures inside and outside of our establishments for the health and safety of our staff. All associates are required to complete a health screening as they enter our facilities. In the event that an employee would exhibit symptoms, they are advised to self-isolate as per Health Canada guidelines.
Our delivery partners exercise contactless deliveries in their best efforts to leave the box safely at your door while respecting social distancing protocols.
According to the Canadian Food Inspection Agency, there are no reported cases or evidence of food or food packaging being associated with the transmission of COVID-19. ChefDrop commits to implementing the highest safety standards in our facilities to keep our employees and customers safe during this time.