What is your refund policy?

If you are unhappy with any aspect of your order, please contact us at info@chefdrop.ca within 3 days of receiving your Drop.

In the case of a defective, damaged, or missing item(s), we will issue you a credit in the amount of the defective item(s) that can be used towards a future purchase. We may require photographic documentation of the defective or damaged item(s). We ask that you inspect your Drop for any damage or defective ingredients each and every time.

All kits should be delivered in an insulated box in a refrigerated condition. In the unlikely situation where you believe the kit is unsafe for consumption, please contact us immediately at info@chefdrop.ca.

The receiving party is responsible for disposing of any defective or damaged product(s) properly. Chefdrop and its restaurant partners do not accept returns of any physical product.